Privacy Policy for Vantastic Tours

Effective Date: 2025-05-05

Vantastic Tours (operated by Vanimation Enterprises SL, CIF B76636513) is committed to protecting your privacy and ensuring the lawful processing of your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller
Vanimation Enterprises SL ("we", "us", "our")
Email: info@vantastictours.com
Location: Santa Cruz de Tenerife, Spain

2. What Data We Collect
We may collect and process the following types of personal data:

• Name and surname

• Email address

• Phone number

• Payment information (processed via Stripe)

• Booking and excursion details (via TuriTop)

• Website usage data (via Google Analytics and Meta Pixel)

• IP address, browser/device data (via Hostinger and tracking services)

• Social media identifiers if interacting via Facebook or Instagram

3. How We Collect Data

• Directly from you when you make a booking or contact us

• Automatically via cookies and trackers when you use our website

• From third-party platforms we use to provide services (e.g. Stripe, TuriTop)

4. Purpose of Data Collection
We collect and use personal data to:

• Process bookings and payments

• Facilitate third-party services (e.g. excursions operated by ATLANTICO EXCURSIONES S.L.)

• Send essential communications (e.g. booking confirmations)

• Improve website performance and user experience

• Manage marketing and remarketing campaigns via Google, Meta, etc.

5. Legal Basis
We process your data based on:

• Your consent (e.g. for marketing cookies)

• Contractual necessity (e.g. to process bookings)

• Legal obligations (e.g. invoicing and tax)

• Legitimate interest (e.g. improving services, fraud prevention)

6. Data Sharing
We may share your data with trusted third parties:

• Stripe for secure payments

• TuriTop for managing reservations

• ATLANTICO EXCURSIONES S.L. for fulfilling excursions

• Hostinger for website hosting

• Google and Meta for analytics and advertising services
  Each provider has its own privacy policy and is responsible for GDPR compliance.

7. Data Retention
We only retain data as long as necessary to fulfill the purpose it was collected for, unless a longer retention period is required by law.

8. Your Rights
Under GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to legal retention)

• Object to or restrict processing

• Data portability

• Withdraw consent at any time (for non-essential uses)

You can exercise these rights by contacting us at info@vantastictours.com.

9. International Transfers
Some data may be processed outside the EU by third-party tools (e.g., Meta, Google). We ensure appropriate safeguards are in place.

10. Data Security
We implement security measures such as SSL encryption, access restrictions, and secure hosting to protect your personal information.

11. Complaints
If you believe your data has been mishandled, you may contact the Spanish Data Protection Authority (AEPD): www.aepd.es

Cookie Policy

Our website uses cookies and similar technologies to improve your browsing experience, measure traffic, and serve relevant ads.

1. What Are Cookies?
Cookies are small data files stored on your device. They help recognize your device and remember your preferences.

2. Types of Cookies We Use

• Necessary Cookies: Required for website functionality (e.g. booking, navigation)

• Analytics Cookies: Help us understand how users interact with the website (e.g. Google Analytics)

• Marketing Cookies: Allow ad targeting and performance tracking (e.g. Meta Pixel, Google Ads)

3. Managing Cookies
You can manage or disable cookies via your browser settings. You may also use cookie banners to manage preferences directly on the site.

4. How Long Are Cookies Stored?

• Session cookies are deleted when you close your browser

• Persistent cookies may remain for up to 26 months (e.g. Google Analytics)

5. Third-Party Services
We rely on cookies and tools from:

• Google (Analytics, Tag Manager, Ads)

• Meta (Facebook Pixel, Instagram)

• Stripe (payment functionality)

• TuriTop (booking)

• Hostinger (site performance)

6. Cookie Consent Banner
You will be asked for consent when visiting the website for the first time. You can adjust your preferences at any time.

7. Updates
We may revise this policy as needed. All updates will be posted on this page.

Contact Us
Vantastic Tours (Vanimation Enterprises SL)
info@vantastictours.com
Santa Cruz de Tenerife, Spain